Shipping - GTC - Returns & After-Sales Policy
1NFINITX DISTRIBUTION 2026 General Terms and Conditions of Sale
ARTICLE 1 – Scope of Application
These general terms and conditions of sale constitute, in accordance with article L 441-1 of the French Commercial Code, the sole basis for the commercial relationship between the parties.
Their purpose is to define the conditions under which 1Nfinitx Distribution ("The Supplier") supplies professional Buyers ("The Buyers or the Buyer") who request them with the following products: computers, IT equipment, peripherals of all types (hi-fi, video, audio) and software, electronic and communication equipment, and generally all so-called high-tech products, travel items, luggage, leather goods, nutrition products, bathroom and home accessories ("The Products").
They apply without restrictions or reservations to all sales concluded by the Supplier with Buyers of the same category, regardless of the clauses that may appear on the Buyer's documents, and in particular its general terms and conditions of purchase.
In accordance with the regulations in force, these General Terms and Conditions of Sale are systematically communicated to any Buyer who requests them, to enable them to place an order with the Supplier.
Any order for Products implies, on the part of the Buyer, acceptance of these General Terms and Conditions of Sale.
The information appearing in the Supplier's catalogs, brochures, and price lists is provided for information purposes only and is subject to revision at any time. The Supplier is entitled to make any modifications deemed useful.
These General Terms and Conditions of Sale are communicated without delay to any Buyer who requests them.
In accordance with the regulations in force, the Supplier reserves the right to derogate from certain clauses of these General Terms and Conditions of Sale, depending on negotiations conducted with the Buyer, by establishing Special Terms and Conditions of Sale.
The Supplier may also establish categorical General Terms and Conditions of Sale, derogating from these General Terms and Conditions of Sale, depending on the type of clientele considered, determined based on objective criteria. In this case, the
categorical general terms and conditions of sale apply to all operators meeting these criteria.
Commitments made by our representatives, delegates, or agents will only bind us and be enforceable after our written confirmation.
ARTICLE 2 – Orders – Prices
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Sales are only final after the Supplier has expressly and in writing accepted the Buyer's order, ensuring in particular the availability of the requested products.
Orders must be confirmed in writing by means of a purchase order duly signed by the Buyer.
Order processing and acceptance are confirmed by sending an email.
The data recorded in the Supplier's IT system constitutes proof of all transactions concluded with the Buyer.
The minimum order amount is €200 excluding VAT.
Backorders will be automatically cancelled.
For any order equal to or greater than €500 excluding VAT, products are shipped carriage and packaging paid in mainland France, including Corsica and the Principality of Monaco and Andorra.
For any order under €500 excluding VAT, shipping costs are €20 excluding VAT for mainland France, including Corsica and the Principality of Monaco and Andorra.
For any order outside mainland France, including Corsica and the Principality of Monaco and Andorra, shipping costs will be calculated upon order and communicated to the buyer. The buyer undertakes to pay all taxes due on the import of products, customs duties, value added tax, and all other taxes due under the laws of the receiving country.
The website www.1nfinitx.eu is dedicated to professionals wishing to resell our products. Access to prices is reserved for professionals who have obtained their access code from the Supplier.
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Any modifications requested by the Buyer cannot be taken into account by the Supplier after the order has been validated by both parties.
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No order cancellation will be accepted by the Supplier from the Buyer after it has been validated by both parties.
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Products are supplied at the Supplier's rates in force on the day the order is placed, and, if applicable, in the specific commercial proposal addressed to the Acquirer. These rates are firm and non-revisable during their validity period, as indicated by the Supplier.
These prices are net and exclusive of tax, ex-works and exclude packaging. They do not include
transport, any customs fees, and insurance, which remain the responsibility of the Buyer.
Specific pricing conditions may apply depending on the specificities requested by the Buyer concerning, in particular, delivery terms and deadlines, or payment terms and conditions. A specific commercial offer will then be sent to the Buyer by the Supplier.
ARTICLE 3 - Payment Terms
- In case of cash payment before delivery
The price is payable in cash, in full 72 hours before the delivery of the Products under the conditions defined in the "Delivery" article below and as indicated on the invoice given to the Buyer. No discount will be granted for early payment.
- In case of deferred payment
The price is payable in full and in a single installment within THIRTY (30) days from delivery, as defined in the "Deliveries" article below, agreed upon jointly by the Buyer and the Supplier during commercial negotiation. This period will be mentioned on the invoice addressed to the Buyer. No discount will be granted for early payment.
The following payment methods can be used:
-by credit card: Visa, MasterCard, American Express, other debit cards
-by PayPal
-by bank transfer.
Payments made by the Buyer will only be considered final after effective receipt of the sums due by the Supplier.
Any invoice that remains unpaid by its due date will result in the invoicing of late interest starting from the day following the payment date indicated on the invoice, calculated on the basis of the all-taxes-included price at the rate applied by the ECB for its most recent refinancing operation plus TEN points, exclusive of VAT.
Any sum not paid by the due date will immediately and automatically trigger the due date of subsequent terms as well as any amount remaining due, and the interruption of any ongoing or future delivery.
These provisions are without prejudice to any damages that the Company may claim.
Unless expressly, prior, and written agreement from the Supplier, and provided that mutual debts and claims are certain, liquid, and due, no compensation can be validly made between any penalties for late delivery or non-conformity of products ordered by the Buyer on the one hand, and the sums due,
by the latter, to the Supplier, for the purchase of said products, on the other hand.
Finally, a lump-sum indemnity for recovery costs, amounting to 40 euros, will be due, automatically and without prior notification by the Buyer in case of late payment. The Supplier reserves the right to ask the Buyer for additional compensation if the recovery costs actually incurred exceed this amount, upon presentation of supporting documents.
The Supplier reserves, until full payment of the price by the Buyer, a right of ownership over the sold products, allowing it to take back possession of said products.
Any deposit paid by the Buyer will be retained by the Supplier as a lump-sum indemnity, without prejudice to any other actions it may be entitled to take against the Buyer as a result.
However, the risk of loss and deterioration will be transferred to the Buyer upon delivery of the ordered products.
Consequently, the Buyer undertakes to insure, at its own expense, the ordered products, for the benefit of the Supplier, through an ad hoc insurance, until full transfer of ownership and to provide justification to the latter upon delivery. Failing this, the Supplier would be entitled to delay delivery until such justification is provided.
No discount will be granted by the Supplier for payment before the date appearing on the invoice within a shorter period than that mentioned in these General Terms and Conditions of Sale.
Any commercial cooperation and services agreement with a purchasing group acting on behalf of its members must first be subject to a written confirmation from this group indicating its mandate.
The amounts due for commercial cooperation and services will be determined, according to the remuneration provided in the commercial cooperation and services contracts, after the establishment of the annual net sales excluding tax, after deduction of any credits issued during the year, and will be paid upon presentation by the client of invoices compliant with the legal provisions in force.
Payment of the above-mentioned sums is subject to full payment of all invoices due to the Supplier within the agreed deadlines.
In case of non-payment of an invoice, the Supplier will deduct the amount of the debt due by the client when paying any commercial cooperation or services invoice.
ARTICLE 5 - Deliveries
Our delivery times are confirmed upon receipt of the order and are given for indicative purposes only. It is expressly agreed that beyond the expiry of the delivery time indicated on orders, for whatever reason, the order or sale will not be cancelled in favour of the buyer and no compensation for
late delivery may be imposed, unless expressly and previously agreed in writing by the Company.
Delivery will be made to the delivery location defined by the Buyer by a forwarder or carrier, with products traveling at the Buyer's risk.
The delivery and handover of the Products may take place at any other location designated by the Buyer, subject to 14 days' notice at the Buyer's exclusive expense.
Similarly, in the event of specific requests from the Buyer concerning the packaging or transport conditions of the ordered products, duly accepted in writing by the Supplier, the related costs will be subject to specific additional invoicing.
The Buyer is required to check the apparent condition of the products upon delivery. Failing express reservations made by the Buyer upon delivery, the Products delivered by the Supplier will be deemed compliant in quantity and quality with the order.
The Buyer will have a period of seventy-two (72) hours from the delivery and receipt of the ordered products to submit such reservations to the Supplier in writing.
No claim can be validly accepted if these formalities are not respected by the Buyer.
The Supplier will replace, as soon as possible and at its own expense, the delivered Products whose non-conformity has been duly proven by the Buyer.
No return of unsold items will be accepted, unless agreed by the Company, and in this case, all costs of returning unsold products, and in particular shipping costs, are borne by the Buyer.
ARTICLE 6 - Transfer of Ownership - Transfer of Risks
The goods delivered remain the property of the Supplier until full payment of the price, principal, and accessories, in accordance with the provisions of Article L 624-16 of the Commercial Code.
The issuance of bills of exchange or other instruments creating an obligation to pay does not constitute payment within the meaning of this provision.
Until full payment of the sums due to the Company, the buyer will be considered a precarious custodian, free of charge, and at their sole and entire risk, of the goods sold under retention of title.
This retention of title clause does not prevent the transfer to the buyer, upon delivery, of the risks of loss and deterioration of the sold goods as well as any damage they may cause.
The buyer acknowledges that it is the carrier's responsibility to make the delivery, the Supplier being deemed to have fulfilled its delivery obligation once it has handed over
the ordered products to the carrier who accepted them without reservations.
The buyer therefore has no recourse in warranty against the Supplier in case of non-delivery of the ordered Products or damage occurring during transport or unloading.
The buyer undertakes to adequately insure and maintain, exclusively at its own expense, the goods sold by the Company under retention of title.
Upon request from the Supplier, the buyer must justify that it has taken out all insurances to guarantee the goods for civil liability and against theft, water damage, fire.... In no case may the buyer grant a pledge or security interest on the goods sold under retention of title or give the goods as collateral to third parties.
The buyer undertakes to inform the Supplier within 48 hours by registered letter with acknowledgment of receipt, in case of seizure or any event affecting the Supplier's rights over the goods sold under retention of title, failing which a lump-sum indemnity equal to 20% of the sale price of the goods concerned will be due, without prejudice to the Supplier's right to demand the immediate return of these goods, in case of non-compliance with this obligation.
In case of non-payment, the Supplier is entitled to repossess the goods, immediately and upon sending a registered formal notice, as soon as any deadline or contractual obligation has not been respected, without prejudice to any damages for non-performance of contractual commitments. Any deposit already paid by the buyer will remain acquired by the Supplier as damages.
Costs related to the repossession of goods and the collection of the Supplier's debts or the intervention of a third party will be borne by the Buyer.
For any damage to the repossessed goods, the Supplier will be free to demand payment of compensation intended to cover all repair costs of the goods.
The buyer undertakes to inform its own customers in writing of the existence of the retention of title clause when reselling the goods and that, in accordance with Article 621-124 of the Commercial Code, the Company will have the right to claim the price of the goods sold under retention of title from them.
Demonstration materials (display stands, POS materials...) made available to the buyer at the point of sale remain the property of the Supplier. These materials must be returned upon simple request from the Company.
The buyer undertakes to the supplier not to resell ordered products on any platforms or sites outside its own activities.
ARTICLE 7 - Supplier's Responsibility - Warranty
Returns of items due to manufacturing defects will be subject to standard exchanges if they were invoiced within a period of less than 12 months.
After this period, no claims will be accepted.
The return of defective items must be made carriage paid.
In no case will the Supplier be liable for damages for any reason whatsoever.
No refund can be made if the item concerned has suffered depreciation resulting from handling other than that necessary to establish its nature, characteristics, and or conformity.
ARTICLE 8 - Personal Data (GDPR)
In accordance with the provisions of the General Data Protection Regulation No. 2016/679 of April 27, 2016 (GDPR), applicable since May 25, 2018, the Supplier is required to collect personal data concerning the Client, consisting of the following identification data:
Professional contact details (including: company name, capital, registered office, SIREN, SIRET, RCS identification) if applicable, marital status of the guarantor of the client company, bank references, and any others that may be necessary for the exercise of its activity.
The personal data collected from Buyers is subject to computer processing by the Supplier. They are recorded in its Customer file and are essential for processing the order. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations. They will be kept as long as necessary for the execution of orders and any applicable warranties.
The data controller is the Supplier. Access to personal data will be strictly limited to the employees of the data controller, authorized to process them due to their functions. The information collected may eventually be communicated to third parties linked to the company by contract for the performance of outsourced tasks, without the Buyer's authorization being necessary.
In the context of the performance of their services, third parties only have limited access to the data and are obliged to use it in accordance with the provisions of the applicable legislation on personal data protection. Apart from the cases listed above, the Supplier refrains from selling, renting, assigning, or giving access to third parties to the data without the prior consent of the Buyer, unless compelled to do so for a legitimate reason.
If the data is to be transferred outside the EU, the Buyer will be informed and the guarantees taken to secure the data (for example, adherence of the external service provider to the "Privacy Shield", adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified to him.
In accordance with applicable regulations, the Buyer has a right to access, rectify, erase, and portability of their data, as well as the right
to object to processing for legitimate reasons, rights that can be exercised by contacting the data controller at the following postal address: 1Nfinitx Distribution, 5 RUE GEORGES POMPIDOU 94270 KREMLIN BICETRE.
or at the following email address: contact@1nfnitx.eu
In case of a complaint, the Buyer may address a complaint to the Supplier's Data Protection Officer of the National Commission for Information Technology and Freedoms.
ARTICLE 9 - Unforeseeability
In the event of unforeseen changes in circumstances at the time of the conclusion of the contract, in accordance with the provisions of Article 1195 of the Civil Code, the Party who has not
accepted to assume a risk of excessively onerous performance may request a renegotiation of the contract with its co-contractor.
ARTICLE 10 - Forced Execution in Kind
In the event of a breach by either Party of its obligations, the Party suffering from the default has the right to demand forced execution in kind of the obligations arising therefrom. By derogation from the provisions of Article 1221 of the Civil Code, the creditor of the obligation may pursue this forced execution after a simple formal notice, sent to the debtor of the obligation by registered letter with acknowledgment of receipt that has remained unsuccessful, regardless of the circumstances and even if there is a manifest disproportion between its cost for the debtor, acting in good faith, and its interest for the creditor.
ARTICLE 11 - Exception of Non-Performance
It is recalled that in application of Article 1219 of the Civil Code, each Party may refuse to perform its obligation, even if it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, that is to say, likely to jeopardize the continuation of the contract or fundamentally upset its economic balance.
This exception of non-performance may also be used preventively, in accordance with the provisions of Article 1220 of the Civil Code, if it is clear that one of the Parties will not perform its obligations when due and that the consequences of this non-performance are sufficiently serious for the injured Party.
This right is exercised at the risk and peril of the Party taking the initiative. The suspension of performance will take effect immediately upon receipt by the presumed defaulting Party of the notification of the intention to apply the preventive exception of non-performance until the presumed defaulting Party performs the obligation for which a future breach is evident, served by registered letter with acknowledgment of receipt or by any other durable written medium allowing proof of dispatch to be kept.
ARTICLE 12 - Force Majeure
The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from an event of force majeure, as defined in Article 1218 of the Civil Code.
By express agreement, an event of force majeure includes any event beyond the control of the Supplier or one of its suppliers, unforeseeable and unavoidable, of any nature whatsoever, natural disasters, sabotage, embargoes, strikes, interruptions or delays in transport, communication means or supply of raw materials, energy, accidents...
The Party observing the event must immediately inform the other Party of its inability to perform its service and justify itself to the latter. The suspension of obligations can in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late penalties.
The Supplier is released from its contractual obligations, partial or total, upon the occurrence of a force majeure event.
ARTICLE 13 - Termination of the contract
13-1 - Termination for unforeseen circumstances
Termination for the impossibility of performance of an obligation that has become excessively onerous can only occur 5 days after the sending of a formal notice declaring the intention to apply this clause, notified by registered letter with acknowledgment of receipt or any extrajudicial act.
13-2 - Termination for force majeure
Termination by operation of law for force majeure can only occur 5 days after the sending of a formal notice notified by registered letter with acknowledgment of receipt or any extrajudicial act.
However, this formal notice must mention the intention to apply this clause.
It is expressly agreed that the parties may terminate this contract by operation of law, without summons or formality.
13-3 - Common provisions for cases of termination
It is expressly agreed between the Parties that the debtor of an obligation to pay under this agreement will be validly put on notice by the sole exigibility of the obligation, in accordance with the provisions of Article 1344 of the Civil Code.
The services exchanged between the Parties from the conclusion of the contract until its termination, having been useful as and when it was mutually performed, will not give rise to restitution for the period prior to the last service that did not receive its counterpart.
In any event, the injured Party may request damages in court.
ARTICLE 14 - Disputes
In order to jointly find a solution to any dispute that may arise during the performance of this contract, the contracting parties agree to meet within 5 days from the sending and receipt of a registered letter with acknowledgment of receipt, notified by one of the two parties.
This amicable settlement procedure constitutes a mandatory prerequisite for bringing legal action between the Parties. Any action brought in court in violation of this clause would be declared inadmissible.
However, if after a period of 5 days the Parties are unable to agree on a compromise or a solution, the dispute would then be submitted to the jurisdiction designated below.
ARTICLE 14-1 - Jurisdiction clause
All disputes to which this contract and the agreements arising therefrom may give rise, concerning their validity, interpretation, performance, termination, consequences and aftermath, will be submitted to the Paris court.
ARTICLE 15 - Applicable law - Language of the contract
These General Conditions define the form of the general conditions and the operations arising therefrom and are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text will be authoritative in case of dispute.
ARTICLE 16 - Acceptance by the Buyer
These general terms and conditions of sale, as well as the prices and scales concerning the discounts and rebates attached hereto, are expressly approved and accepted by the Buyer, who declares and acknowledges having full knowledge of them, and therefore waives the right to rely on any contradictory document, including its own general terms and conditions of purchase.